Onboarding is the process of helping new customers get started with a product or service, typically including account setup, initial training, feature introduction, and early value achievement. Effective onboarding is crucial for customer retention and satisfaction.
Affiliates can support customer onboarding by providing implementation guides, video tutorials, best practice resources, and ongoing support. Some affiliate programs offer bonuses for customers who complete onboarding milestones, aligning affiliate incentives with customer success outcomes.
Customer onboarding success directly impacts churn rates and lifetime value, making it a critical factor in affiliate program performance. Affiliates who help customers achieve faster time-to-value often see higher conversion rates, stronger merchant relationships, and increased recurring commission opportunities.